Terms & Conditions

All reservations must be guaranteed with a valid credit card (including expiration date) at the time of booking. 

A valid government-issued photo ID and the credit card used to guarantee the reservation are required at check-in. The name on the reservation must match the name on the ID and credit card, unless otherwise arranged in advance.

We reserve the right to pre-authorize credit cards prior to arrival. Failure to provide a valid credit card will result in the cancellation of your reservation.

Please note: Prepaid or third-party reservations will still require a credit card and ID upon arrival for incidentals.

Cancellation policies vary depending on the rate type selected at the time of booking.

Please refer to your confirmation email to review the specific cancellation terms that apply to your reservation.

Some bookings (e.g., Advance purchase or Weekly rate) may be fully non-refundable, with up to 100% charge for the total stay if cancelled or changed.Other rates may allow cancellation up to 7 days, 48 hours, or 24 hours before arrival. If cancelled after the stated deadline, a charge for the first night’s stay plus tax will apply.

If you're unsure of your policy, please contact us directly at info@huntingdonhotelandsuites.com or 1-800-663-7557 —we’re happy to assist.

Guests are responsible for all charges incurred during their stay. In the case of third-party billing (e.g., company or group bookings), the registered guest agrees to be personally liable should the third party fail to remit payment.

The hotel is not responsible for the loss, theft, or damage of personal items in guest rooms or vehicles parked on hotel premises.

We welcome well-behaved dogs under the following conditions:

• Pets are allowed in pet-friendly rooms only
• Maximum two (2) dogs per room, up to 50 lbs each
• $30 + GST per night, up to $90 per week
• Pets may not be left unattended in the room
• Pets are not permitted in food service areas
• Additional fees may apply for damages or extra cleaning

Huntingdon Hotel and Suites is a 100% smoke-free property. This includes all forms of smoking and vaping, such as tobacco, cannabis, cigars, e-cigarettes, and other substances. Smoking or vaping in guest rooms, hallways, stairwells, or any indoor public areas will result in a $250.00 cleaning fee per violation, charged to the guest account.

On-site parking is available for registered guests at a rate of $18.00 + taxes per vehicle, per night.

Parking is not guaranteed at time of reservation, subject to availability and offered on a first-come, first-served basis.

We also offer two EV charging stations on-site for guest use. Please inquire at the front desk for access and availability.

We love that so many of our guests choose to explore Victoria by bike. To keep everyone safe and comfortable, here are a few things to know:

• No bikes in rooms: For safety and comfort, bicycles, e-bikes, and e-scooters are not permitted inside guest rooms.
• Secure storage available: We provide a gated bike storage area in our underground parking where you can safely store your bicycle or e-bike during your stay.
• Charging e-bikes & scooters: Charging is only allowed while you are present in your room. Overnight charging is not permitted. Please use the electrical outlets provided in your room with your own charging equipment. Please ensure your bike or scooter is in safe working condition and follow the manufacturer’s charging guidelines. Guests are responsible for any damage that may result from charging.  For safety reasons, we may restrict charging if it poses a risk or does not meet policy requirements.

Thank you for helping us keep our property and fellow guests safe and comfortable while enjoying a bike-friendly Victoria.

As part of our commitment to sustainability, a $2.50 + tax Ecofund Fee is applied per room, per night. This fee supports Huntingdon Hotel and Suites’ participation in the EcoFund by GreenStep, helping us invest in meaningful on-site carbon reduction initiatives.

To learn more about this fee and how the funds have been used to date, please visit our Sustainability Page.

This fee is not mandatory and may be waived upon request. Please speak with our front desk team if you wish to opt out. We sincerely thank you for supporting sustainable business in Victoria.

A $0.25 per night ITDF fee is added to each room night to support Indigenous-led tourism development and the preservation of cultural heritage across Canada. For more information, visit our Sustainability page.

This fee is not mandatory and may be waived upon request. Please speak with our front desk team if you wish to opt out.

A Destination Marketing Fee (DMF) of 1% + taxes, per night and night is applied to support tourism development, destination marketing, and visitor services in the Greater Victoria area.

This fee is not mandatory and may be waived upon request. Please speak with our front desk team if you wish to opt out.

We are committed to providing a welcoming and accessible experience for all guests. While the Huntingdon Hotel and Suites offers several accessible features, please note the following:

• Accessible parking is available on-site. Space is limited and on a first-come first-serve basis. 
• We have a limited number of accessible guest rooms, which must be reserved in advance to ensure availability. 
• Our first floor, including our pet-friendly rooms, requires navigating a small set of stairs, and may not be suitable for guests with mobility limitations.
• Hunter’s Restaurant is located on a raised level and is accessible via stairs. Alternate dining arrangements are available for those unable to access Hunter’s restaurant.
• Our Loft Suites features an upper loft accessed by stairs. It is not recommended for guests with mobility limitations or who may be uncomfortable using stairs
• For complete information about our accessible features and limitations, please visit our Accessibility Page.

Heritage Rewards — Terms & Conditions

The Heritage Rewards program is offered jointly by Huntingdon Hotel & Suites and Pendray Inn & Tea House as part of our shared guest appreciation initiative. These Terms & Conditions outline the eligibility, qualifying rates, and general guidelines for participation at both properties.

1. Eligibility & Enrollment

• Heritage Rewards is open to guests who book directly with Pendray Inn & Tea House or Huntingdon Hotel & Suites via our website, phone, or email.

• Enrollment is free and immediate. Guests previously enrolled in our former Guest Rewards Program have been automatically transferred unless they opted out.

• Membership is non-transferable and for individual use only (see Section 5).

2. Qualifying Rates & Stays

• Only stays booked under qualifying rate types are eligible for Heritage Rewards benefits. Qualifying rates exclude bookings made through third-party websites (such as Expedia, Booking.com, Hotels.com), opaque rates, contracted wholesaler packages, and negotiated group rates unless otherwise stated.

• The stay must be completed (guest checks in, completes the stay, and fully settles all charges) for Heritage Rewards benefits to apply.

• Any reservation changes or cancellations that alter the qualifying rate type may affect Heritage Rewards eligibility.

3. Benefits & Privileges

• Members receive exclusive direct-booking benefits such as preferred room availability, discounted parking, and other personalized touches.

• Benefits are based on availability and may vary by property, season, and occupancy.

• Heritage Rewards does not use points or tiers. Benefits are tailored based on the member profile and stay history.

4. Use Across Properties

• Heritage Rewards benefits are valid at both Pendray Inn & Tea House and Huntingdon Hotel & Suites.

• Direct bookings made with either property under the member’s profile are eligible for benefits.

5. Non-Transferability & Personalization

• Heritage Rewards membership is for individual use only and cannot be shared or transferred.

• Because Heritage Rewards focuses on personalization, including guest preferences and special requests, membership must remain associated with the original guest to ensure accuracy and program integrity.

6. Limitations & Exclusions

• Membership does not guarantee the availability of any specific benefit, upgrade, or request. All perks are subject to availability and hotel discretion.

• Heritage Rewards benefits, promotions, and discounts cannot be combined unless explicitly stated.

• The hotel reserves the right to suspend or cancel membership due to misuse, false information, or violation of program policies.

7. Program Changes

• The hotel reserves the right to modify, suspend, or discontinue the Heritage Rewards Program at any time, including changes to eligibility, benefits, or participation terms.

• Members will be notified of material updates, and continued participation implies acceptance of revised terms.

8. Liability

• The hotel is not responsible for any loss, injury, or damages resulting from participation in the Heritage Rewards Program.

• In the event of a discrepancy or dispute, program interpretation and decisions are at the discretion of the hotel.

9. Governing Law

• These Terms & Conditions are governed by the laws of British Columbia, Canada. Any disputes will be handled in the courts of Victoria, BC.